Privacy Policy

  1. Framework 

This Privacy Policy governs the processing of the personal data of users (hereinafter “User” or “Users”), collected in connection with the use of this website (hereinafter “Website”) and development of the project “Porto Energy Hub” (or “PEH”). 

The PEH aims to develop a study with the objective of fighting energy poverty through the promotion of energy efficiency of buildings, renewable energy self-consumption communities and the integration of new financial schemes. It will enable the development of integrated tools to overcome market barriers for energy efficiency for social and low-income households (while promoting energy communities).

The PEH is created and developed in consortium by the following entities (together defined as “Partners”):

  • AdEPorto – Agência De Energia do Porto; 
  • S317 Consulting, Lda.; e 
  • RdA – Climate Solutions Unipessoal, Lda. 

The provision of your personal data implies knowledge and acceptance of the Terms and Conditions available for consultation on this document.

The Privacy Policy applies exclusively to the processing of personal data carried out by the Partners in the context of the purposes set out herein, in which personal data is considered information relating to a natural person, of any kind and regardless of their support, which identifies or allows the identification of that person.

  1. Controllers

The Partners process Users’ personal data in their capacity as joint data controllers.

The User may contact the Partners on all issues related to the processing of their data and the exercise of their rights under the applicable legislation and, in particular, this Privacy Policy, through the following contacts:

Telephone: +351 222 012 893]


Adress: Rua Gonçalo Cristóvão,

347 Fr.B Est.2

4000-270 Porto


Telles de Abreu e Associados – Sociedade de Advogados, SP, RL (“TELLES”) does not have access to the personal data collected from the Users through the Website or by any other means for the execution of the PEH. Therefore, TELLES does not qualify as Joint-Controller for the processing of the data together with Partners.

  1. Collection Of Personal Data, Purposes And Legal Grounds

The User can access, browse, and use this Website without providing any personal information. 

The use of certain tools on the Website, however, may result in the processing of your personal data. When the User subscribes the notifications to receive news about PEH, the Partners collect the User’s identification and contact details (e.g., name and email). Partners may also process Users’ personal data when Users request an evaluation by filling in the forms available on the Website.   

In general, personal data will be processed to allow the use of the Website, to respond to requests for the implementation of your energy efficiency project or questions you may have, as well as to receive communications about PEH news.

Within the scope of the purposes mentioned above, personal data may thus be processed to allow the use of the functionalities of the Website, which processing is based on the execution of a contract whose terms are governed by the Terms and Conditions of use of the Website, by specific conditions aimed at regulating each of the implementation phases of the energy efficiency project and/or, where not provided for, by the general principles of law. When the User contacts the Partners through the contact forms made available on the Website, the processing of personal data may also be justified on the User’s unambiguous consent.  

  1. Personal Data Processed 

In the context of the purposes stated, the Partners process only the data that is strictly necessary for the pursuit of these purposes, namely:

Personal identification data 
Personal identificationContact data (for example: name, e-mail, address, telephone, municipality or other) 
Data to characterise (social) housing and its socio-economic and demographic indicators
Characterisation of the accommodations and living conditionsHousing contextHousing type and typologyUseCharacteristics of the property (e.g., year of construction, area, construction solutions, among others)Technical systems adopted at the property (e.g., ventilation, heating, cooling, DHW solutions, among others)Energy certification of social housingHabitable housing conditions
Data related to energy habits in the domestic sphere and associated costs
Energy efficiency category of the equipment usedEnergy consumption costs  Housing heating methods/equipment, type, and useLevel of comfort/satisfaction of the inhabitants with the heating/cooling of the houses Saving practices or habits

The Partners do not process sensitive data categories revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as the processing of genetic data, biometric data to uniquely identify a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

  1. Personal Data Subjects Rights

Under applicable law and as personal data subjects, the User may at any time request the right to access, rectification and deletion of their personal data as may cancel their consent for the processing of their personal data for the future, where it has been the legal ground of the processing, upon written request to:

The User’s personal data will be deleted if their consent for its storage is requested, if the personal data information to achieve the intended purpose is no longer necessary or if the storage of personal data is unacceptable due to other legal reasons.

For the purposes of exercising your rights you may submit them in writing to the following address: Rua Gonçalo Cristóvão, 347 Fr.B Est.2, 4000-270 Porto, PORTUGAL.

  1. Personal Data Retention

The data are stored and used for the period strictly necessary for the purposes for which they were collected, unless other retention period derives from direct application of the applicable legislation, namely:

  • For the management of the Website, for the period of three months after the last visit to the Website.
  • For the management of the contractual relationship with the interested parties, for the duration of the contract. Partners may keep personal data for periods longer than the duration of the contractual relationship, to ensure rights or duties related to the respective contract, based on legitimate interests that justify it, namely its defence in legal proceedings.

We emphasise that your personal data may be kept for periods of prescription or limitation in the general terms of the law or until a process in judgment is over (considering, in this last case, that only employees of the Partners’ litigation department will have access to the personal data). 

At the end of the periods listed, your personal data will be deleted or irreversibly anonymised.

  1. Sharing Personal Data

The Partners may transfer your data to entities subcontracted by them for the purposes referred to above, under the terms of the contracts concluded with them (“Processors”). The subcontracted entities are bound to it by written contract, may only process your personal data for the established purposes and are not authorised to process it, directly or indirectly, for any other purpose, for their own benefit or for the benefit of a third party. When you fill in the application form for the energy efficiency project, your data will be made available to the European Commission in the framework of the EU Survey programme. An agreement has been concluded with the European Commission whereby it commits itself to process your personal data, collected in the context of the forms, only in accordance with the Partner’s instructions.  For more information on how the European Commission handles your personal data, please see the information available at:

In compliance with legal and/or contractual obligations, your personal data may also be transmitted to third parties for their own purposes, namely banks and insurance companies, judicial, administrative, supervisory, or regulatory authorities and also entities that lawfully carry out data compilation, fraud prevention and combat actions, market or statistical studies.

  1. Transfers of Personal Data  

Your personal data are not transferred outsider the European Economic Area (EEA). Exceptionally, the Partners may need to use solutions and service providers located outside the European Union. In such cases, the Partners will ensure that your personal data enjoy a high level of protection under applicable personal data legislation, by promoting the transfer under an adequacy decision of the European Commission or by the application of the standard data contractual clauses of data protection (or similar), approved by the European Commission.

  1. Security Measures

The Partners develop their best efforts to protect the personal data of Users against unauthorised access. To this end, it uses security systems, rules, and other procedures to ensure the protection of personal data, as well as to prevent unauthorised access to data, improper use, disclosure, loss or destruction.

  1. Links to Other Websites

Partners may provide hyperlinks to other websites of interest and are not responsible for the privacy policy or conditions of use of such websites. We recommend that when accessing other websites, you consult all the information and conditions mentioned above.

  1. Changes to the Privacy Policy

The Partners reserve the right to change these terms of personal data processing at any time. Such changes will be duly publicised on the website.

Date of last update: 16/08/2022